ひとりひとり
代替品を送らせていただいたお客様のアンケートの中に、“今後一切、メーカーの商品は使わない”という意見がありました。この方は、ジットのリサイクルインクを使用していたので、メーカーでは対応できないという電話応対を受けたとのことでした。電話応対は大切です。相手の顔が見えない分、電話口でお客様への返答・対応が会社の信用を落とすことにもなりかねないのです。ジットでは、経営理念に沿って、皆さんに行動してもらっています。毎朝の唱和も、皆さん自身の中にしっかりと会社の経営理念を浸透させるようにお願いします。
社員日報に、失敗をしてしまったことの報告と反省がありました。失敗してしまうことは仕方のないことです。失敗をしてしまったこと、失敗をしてしまった人を責めることはしません。自分自身で間違えてしまったこと、失敗を認めて、しっかりと自分自身で受けとめて反省できる人は同じ失敗をしません。何か問題が起きたときに、ただ口先だけで謝るだけの人は心のどこかで失敗してしまった理由、問題が起きた理由・言い訳を探し、周りのせいや相手のせい、環境のせいにします。すると、また同じ失敗を繰り返します。自分がいけなかったと、しっかり捉えて反省できる人は、間違えに気づき、改善につなげることができます。失敗をしてしまったことを報告してくれた社員の勇気、周りの仲間たちがそれに応えてすぐに対応し、改善してくれたことに嬉しく思います。
『チームジット』は、社員ひとりひとりが周りにも気を配り、周りのことを考えることが大事です。開発者も、成功したら、他の分野のこと、製造・品質・宣伝広告で自分の開発したものがどのように関わっていくのかを一緒に考えてください。自分のことだけを考えていると、次のステップ、他の分野で問題が起きます。
“Just In Time” “人は心”です。いかに次の人のことを考えて仕事ができるか。ちょっとしたこと、小さな気配りを全員が考えてくれるようになれば、意思の疎通が図れるようにもなります。
誰もいない時に、当たり前のことが当たり前にすることができるか。自分自身としっかり向き合って欲しいと思います。
針の穴ほどの小さな穴から水が漏れ、やがて大きな穴となり、洪水になり、壁は崩れ、会社は潰れてしまいます。上司・幹部社員が、その小さな穴をいかに塞ぐことができるか。
家庭は子供を育てる場です。学校は子供に教える場、会社は子供を鍛える場だと私は考えています。社会人になった皆さんを社会に必要とされる人にすることが会社の役割です。上司は、親であり、教育者です。あいさつをすること、話している人の目を見て話を聞くこと。仕事を教えるよりも、まずはこうした当たり前のことを教えていってください。口先だけ、表面だけでなく、行動で示してください。
体調を崩して、こうして普通に皆さんと話ができること、自分の足で会社に出勤できる事、普通のことが普通にできる幸せを本当に感じています。健康管理の大切さがわかりました。皆さんも、無理はしないように、健康第一で、今日もよろしくお願い致します。
Each Person
Princples
One customer recently responded in our survey that he would no longer use brand-name ink. The reason he gave was that “because I was using JIT ink, the brand-name maker was not able to help me when I called them.” Support calls, or more specifically the approaches to such calls, truly are important. When the customer cannot see the employee’s face, it is through the telephone receiver that a company’s credit is passed.
Here at JIT, everyone acts according to our management principles. I ask that as we say these princples every morning, they firmly take root in the minds of every employee.
The Importance of Failure
In one employee’s recent daily report, she told of and reflected on a recent failure of hers. But failures are unavoidable and I do not condemn either a failure or the person who made the mistake. Those who, upon making a mistake, recognize their failure and take a firm account of themselves will not repeat their mistakes. It is their introspection that allows them to improve. However, those who, after making a mistake, apologize only from their mouth and do not seek to understand the reason for their mistake only blame those around them and their circumstances for their failures. In doing so, they doom themselves to repeat the same mistakes, never learning from previous failures. In the case of this employee who reported her mistake, those around her instantly responded to her courage supported her and made improvements, a fact that makes me very happy.
At “Team JIT,” we believe that it is important for each person to pay attention to and think about those people and things around them. I ask developers as well, after achieving success, to please work with those in other departments to figure out how the new product will conform to other products and how it will be advertised. If you only think about your own department, problems will occur in other departments.
JIT – “Just in Time” – puts people at the core: in what ways can I do my work that shows a thoughtfulness for the next person? If everyone thinks of even just a tiny thing or a small consideration, then mutual understanding of each other’s intention will also be possible.
Alone
Are you able to make yourself do even the most ordinary things when there is no one else around? It is my hope that you are able to firmly face yourself and fulfill the most mundane tasks even when by yourself.
Water leaking from a hold the size of the eye of a needle soon becomes a deluge of water gushing out from a larger hole, crumbling barriers and destroying a company. How can the supervisors plug up that small hole before it becomes bigger?
I believe that home is where children are raised, that schools are where they are taught, and that companies are where children are disciplined. It is a company’s role to make reponsible, necessary people out of you once you become a member of society. Supervisors, therefore, become parents and educators. To them I ask: do not teach merely about the job specifically, but please also teach your employees how to greet others and look their partner in the eye while listening to their story. Do not merely say these things but let your own actions show that you believe such things are important.
Recent Lesson and a Subsequent Request
After falling sick a few weeks ago, I now feel that being able to talk to everyone, being able to go to work by my own power, and having the ability to do ordinary things in an ordinary way are all sources of happiness. I now understand the importance of taking care of my health.
Therefore, I now ask all of you to not overextend yourselves but rather remember your health and take care of yourselves.
