ピンチはチャンス
何事においても連携プレーが大切です。先日、弊社のインクで不具合が発生し、ご迷惑をおかけしました。大変申し訳ありません。山梨県内のお客様でしたので、社員がすぐに飛んでいきました。電話をとった社員が、県内の営業に連絡し、営業同士でコミュニケーションをとり、近くにいる社員がすぐに飛びました。ご迷惑をおかけしたお客様のことを考えれば、すぐに向かうことが当たり前です。自分がその立場だったら、すぐに取り替えてほしいと感じるし、できればもう使いたくないと思ってしまうこともあると思います。スピードが命。ピンチはチャンス。起きてしまった後、どう行動するかです。ご迷惑おかけしたお客様の信頼を取り戻せるよう、更なる品質向上のために行動していきます。皆さんも胸に刻み、行動をお願いします。『クレーム』は宝です。無視されることが一番怖いです。
最近体調を崩す社員が増えています。体調管理も仕事のひとつです。体調は心です。心が表れているのです。。「病は気から」という言葉もあります。体調を崩す人は大体決まっています。分かっているのであれば、自分で予防をしてください。早く寝る、うがい手洗いを徹底する。自分の体のことは自分しかわかりません。体調管理を徹底してください。
A Crisis is an Opportunity
No matter what the activity, cooperation is important. The other day, flaws came out in our ink, causing problems and frustrations for one of our customer. I am so very sorry. As the customer was a local, our employees reacted immediately. The employee who answered this customer’s phone call called one of our prefectural salesmen who then went immediately to the customer. If you think about the trouble you have caused a customer, then an immediate response will be a given. If it was me in that position, I would want the product replaced immediately and would think twice before buying from that company again. Speed is our life. crisis is an opportunity. When a problem arises, how will you act? When we cause frustrations for the customer, we will act in a way to regain their trust and patronage. Please, everyone, carve this in your heart and act. customer’s claim or complaint is a treasure. To be ignored is the most frightening thing [in life].
Lately, the number of employees whose health is deteriorating is climbing. Taking care of your body is also [a form of] work. One’s health is all about his spirit: it shows what is in your heart. There is a phrase that goes, “Sickness starts in the mind.” Those who will get sick are pretty much decided. If you know [that you are someone who gets falls sick easily], then take preventive measures on your own: go to bed early and wash your hands thoroughly. You are the only one who understands your body. Please be thorough in taking care of your body.
